Grievance Redressal Cell

JDS Private ITI is having its own Grievance Redressal mechanism in an informal manner i.e. through direct supervision of the Principal. But in formal sense along with the provision of Online contact form through our website i.e. http://www.jdsfoundation.in/Contact US as well as suggestion Box.

Purpose

The Grievance Redressal cell of the institute functions with the following purposes :-

•  To ensure a democratic environment in the campus,

•  To acquaint all the faculty , Student about their rights and duties,

•  To solve the various personal and educational related grievances of the teacher Student.

•  To make the institution student friendly, and to ensure the qualitative as well as quantitative development of the institution.

Composition

The Grievance Redressal Cell of the institute generally is having the provision of two/three teaching staffs as its member and the principal as the chairman. The cell is having the provision of being reconstituted every year if situation arises for so by the principal himself along with suggestions sought from the in charge administrative body.

Functions

The Grievance Redressal Cell functions with the aim of helping its beneficiaries. The Grievance and Redressal Cell is always active to provide prompt solutions of complaints that are coming from student, trainer, stuff, instructor or even guardians. The member is empowered to Read the Offline / Online Feedback suggestion Form in every alternate week preferably on 2 nd & 4 th Saturday to redress the grievances. However, all the grievances are brought into the notice of the principal.

The committee shall submit its report on the findings within 15 days of receipt of complete data / facts/documents as required by the committee to resolve the complaint. The decision of the committee will be final. Any complaint not following the above mentioned process will not be considered as a complaint.

Powers

•  In case of any grievance, the members of the cell are empowered to sort out the problems at their level through discussion with students or concern.

•  In case the members fail to find out any solution then the matter is referred to the principal for final comment on the matter.

•  Considering the nature and depth of the grievances due inquiry is made by the members of the cell and through personal discussion the matter is solved. If anybody is found to be guilty for any kind of nuisance proper action is taken with due consideration with the principal. The nature of action includes verbal as well as written warning, information to the parents, Fine, information to the police (if situation arises for so) and expelling from the institute as per the rule.

Reporting Process Structure

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